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Tag Archives: conflict resolution
New episode on the Negotiate Anything Podcast: “How To Win More Through Emotional Intelligence”
I’m excited to share this new interview with Kwame Christian on Negotiate Anything, the top Negotiation and Conflict Resolution Podcast in the world, also ranked #6 among all management-related shows on Apple Podcasts.
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How To Create a Strong Negotiation Culture Within Your Sales Team
It’s easy for management to blame salespeople when negotiations conclude with value left on the table. But what they often fail to realize is that selling and negotiating are fundamentally different skill sets requiring fundamentally different behaviors.
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Want better E.I.? Start by understanding emotions
Much has been written about the power of emotional intelligence, including popular works by various experts such as Daniel Goleman, Chris Voss, Travis Bradberry, and others. Further, according to a 2013 study on the topic of emotional intelligence and sales, strong emotional intelligence is a trademark characteristic of high performers, especially those who can combine …
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Want better E.I.? Start by understanding emotions
Much has been written about the power of emotional intelligence, including popular works by various experts such as Daniel Goleman, Chris Voss, Travis Bradberry, and others. Further, according to a 2013 study on the topic of emotional intelligence and sales, strong emotional intelligence is a trademark characteristic of high performers, especially those who can combine …
Continue reading “Want better E.I.? Start by understanding emotions”
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3 key lessons from Deepak Malhotra’s The Peacemaker’s Code
It’s not every day a Harvard business professor and one of the world’s leading experts on negotiation decides to write a fiction thriller. So once I learned Deepak Malhotra was releasing just such a book I was eager to see the final result. Would it be insightful? Would it be entertaining? Was it possible to …
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Adam Grant and the art of persuasive listening
In his recent book “Think Again ” Adam Grant examines powerful ways to influence with others, especially those who are convinced their way is best. In explaining how we can foster greater interpersonal rethinking, Grant describes how doctors and counselors often use a technique called motivational interviewing to spark impressive rates of attitude and behavior …
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What MLB players and owners are really negotiating about
Earlier this week, MLB owners presented their opening offer for a 2020 baseball season to their counterparts in the players’ union. Their proposed plan to start the season in July includes half the amount of games, a redesigned divisional schedule to make it easier on players and staff, as well as a number of other …
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How to resolve a difficult negotiation or harmful conflict
In my last post, I described two of our social tendencies that have the ability to create and escalate harmful conflict. Below are four powerful strategies we can use when conflict escalates to the point of peril and instead change course towards a mutually beneficial outcome. Offer a reasonable concession As counter-intuitive as it may …
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3 things we can learn from the 2 trillion dollar stimulus negotiation
Late last week, the U.S. government successfully negotiated a historic stimulus plan while under great pressure to help mitigate the economic hardship due to the coronavirus pandemic. A noteworthy outcome for many reasons, it was especially so when considering the dynamic and fast-moving conditions in which two highly adversarial parties had to come together and …
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Saving Face 